Usa
SpainTerms and Conditions
1. Preamble
This document contains the Conditions that regulate the use of this website and the contract that binds us both - You and us - (hereinafter the "Conditions"). These Conditions establish the rights and obligations of all users (hereinafter "You" / "your" / ”User”) and those of {company}. (hereinafter "we" / "our" / "the Seller" / “{company}”) in relation to the products / services we offer through this website. We ask you to read these Conditions carefully before using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with all the Conditions, you should not do any order.
These Conditions could be modified, so you should read them before placing each order.
If you have any questions regarding the purchase conditions or the privacy policy, you can contact us by writing to the email address [email protected]. {company}. is a company with registered office at {address} and cif ESB85862662, it is the owner of the web {domain} (hereinafter, the "Portal") and makes it available to Internet users for the aforementioned purpose .
2. Use of our website
These Conditions are the only conditions applicable to the use of this website and supersede any other. These Terms are important to both you and us as they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company.
You declare that, when placing your order, you have read and accept these Conditions without reservation.
You agree that:
You can only use the website to make legally valid inquiries or orders.
You will not be able to place any speculative, false or fraudulent order. If we have reasonable grounds to believe that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
You are also obliged to provide us in a certain and correct way your email address, postal address and / or other contact information and you agree that we may use this information to contact you if necessary (see our Privacy Statement ).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
3. Order confirmation
The User must place their order through the Internet on our website, accessible 24 hours a day, 7 days a week, except in the case of an impediment.
The data communicated by the User and recorded by {company} during registration and the order constitute proof of the transactions carried out between {company} and the User. After validation of the order by the User, {company} will send you a confirmation email to notify you that the order has been placed correctly.
The User has the obligation to check the confirmation of the order and notify {company}, immediately, of any error.
4. Product availability
All product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide you with information about quality substitute products. and a value equal to or greater than that you can order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.
5. Characteristics of the products
We reserve the right to withdraw any Product from this website at any time and / or to remove or modify any material or content on it. We will not be liable to you or to any third party for removing any product from this website, removing or modifying any material or content on the website.
6. Right to cancel the purchase
In our online store you can buy products sold directly by {company} as the seller and owner of the products, and products sold and shipped by third parties. From now on, any of these entities will be identified as a Seller.
If you are contracting as a consumer, you can withdraw from the Contract at any time within the period of 14 days from the date of receipt of the products and without having to allege any cause. However, {company} will not accept returns whose written notification by the User occurs after 14 calendar days from the date of receipt of the product.
In the case of acceptance by LA VENDEDORA of the return of the item (for complying with all the validity requirements), the User will bear the direct costs of said return.
THE SELLER will not accept returns if the product is not presented in perfect condition.
All returns must be authorized by {company}. To obtain such authorization, the User must request the return of the item to {company} by means of an email addressed to [email protected] indicating the order number.
Once the User has received the return authorization, {company} will collect the products at the postal address indicated by the User and send it to THE SELLER. The transport costs derived from the return will be borne by the User.
Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. It should also include all product instructions and documents. No refund will be made if the product has been assembled, used or if it has suffered any damage, so you must be careful with the product / s while they are in your possession.
You will not have the right to withdraw from the Contract whose purpose is the supply of any personalized product.
Please treat the products with reasonable care while they are in your possession and save, if possible, the original boxes and packaging in case of return.
You will find more details about this right recognized by law, as well as the explanation on how to exercise it in clause 14 of these Conditions.
This provision does not affect the rights recognized to the consumer by current legislation.
7. Delivery
Without prejudice to what is established in Clause 5 above and unless extraordinary circumstances occur, we will try to send the order for the product (s) listed in the Shipping Confirmation before the delivery date that appears in the Shipping Confirmation, such as General rule said period will be between 2 and 3 calendar days in Spain, 3 and 8 calendar days in Europe and this period may vary for shipments outside Europe, said period will be between 10 to 15 days.
{company} will always inform the User of the expected delivery times and also, once the order is formalized, the User will be able to consult, when necessary, the status of their order in the "YOUR ACCOUNT" section or by calling our Offices.
The delay may be due to the following reasons:
Product customization
Specialized articles
Unforeseen circumstances
Remote delivery area
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note in any case that we do not deliver on Sundays.
By accepting this delivery service, you are accepting the entry into your home of the personnel in charge of making the deliveries, and we ask you to remove anything that could be damaged at the time of delivery. Except in the case that it is due to our negligence.
For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the product / s have been "delivered" at the time of signing the receipt of the same at the agreed delivery address.
8. Impossibility of delivery
If delivery is impossible for us, we will try to find a safe place to drop off the package. If we cannot find a safe place, your product (s) will be retained by the transport company. We will leave you a note explaining where your package is and how to get it sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.
Please bear in mind that the storage and new shipment of your product (s) may have an additional cost.
9. Transfer of risk and ownership
The risks of the Products will be your responsibility from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (according to the definition contained in clause 8), if this took place at a later time.
10. Price and payment method
The price of the products will be the one stipulated at all times on our website. Although we try to ensure that all prices on the page are correct, errors can occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.
For products owned by {company}, this will be the one that generates the corresponding invoice for the products purchased. For third-party products, it will be THE SELLER, which is responsible for the generation of these invoices.
Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have made your purchases, all the items you want to buy will have been added to your cart and the next step will be to process the order and make the payment. To do it:
Click the "View Cart" button at the top of the page.
Click the "Buy" button.
Fill in or check the contact information, the details of your order, the address to which you want the order to be sent and the address to which the invoice will be sent.
Enter a discount code if you have one.
Choose the shipping method for your order according to the different options that are offered to you.
Choose the way you want to pay.
In case of requesting payment by credit card, enter your credit card details. In case of using other means of payment follow instructions.
Click if you want to subscribe to our Newsletter and receive news and promotions
Click on "Checkout"
If payment by bank transfer is available, you will be provided with the account number, swift and name of the company where to make the transfer.
The bank transfer, for the total amount of the order, must be made within a maximum period of 2 days indicating:
* The order number
* Name and surname of the person who has made the purchase.
* Specifying {company} as beneficiary.
After this period of two days, the order will be canceled.
Once the bank transfer has been made, if you wish, you can send a copy of the payment receipt to: [email protected] in order to expedite the dispatch of your order.
The User may also make the payment by means of Payment with a bank card (Visa, MasterCard, American Express and others).
In the case of choosing this modality, the User may comfortably and safely make his purchases with his card through the secure payment platform Paypal or any other third party company of means of payment, secure payment VISA or MASTER. If the User uses this payment method, his order will not be validated until the payment is made in the indicated account, under the authorization of the competent payment centers. If the payment is not authorized, the User's order cannot be accepted and will be canceled for this reason.
In the event that the data of the buyer and the cardholder do not correspond, {company} reserves the right to contact the User to confirm their identity or to communicate with the bank to ensure that they do not exist. notifications of theft of the bank card.
Charges will be made to the bank card at the time the purchase details are confirmed. In the event that it has not been possible to do so for any reason, we will contact you by phone or through the email you provided in the registry to inform you of the incident.
Payments made with a bank card will not accrue additional costs.
It should be noted that the payment facility provided by {company}, has the appropriate security measures to avoid interceptions in communications. However, any data transfer over the Internet has the risk of being intercepted by violating security systems.
{company} states that it does not have access to confidential data related to the payment method used, and therefore does not store them either.
11. Value added tax
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT) except for orders made from countries outside the European Union.
12. Return policy
RETURNS IN EXERCISE OF THE RIGHT TO WITHDRAW THE PURCHASE
General policy:
The User may withdraw from his purchase at any time within the 14 calendar days following receipt of the order, without having to claim any cause for it. {company} will not accept returns of orders after said period except for just cause.
The return will be made in the same way that it was used to pay for the purchase. You will bear the cost and risk of returning the products to us, as indicated above.
The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product, will not proceed. The product may not have been assembled or used.
The right to return products that have been made according to the buyer's specifications, made to measure, expressly commissioned or clearly personalized cannot be exercised. In the event of a defective product, we will proceed to repair or replace it.
RETURNS OF DEFECTIVE PRODUCTS
In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, you must contact us immediately through our contact form providing the product data as well as the damage suffered.
You must return the product to the address that we indicate during the process of creating the return request, either our address or that of THE SELLER
THE SELLER will proceed to carefully examine the returned product and we will notify you by e-mail or by telephone within a reasonable period of time if the return or replacement of the same is appropriate (if applicable).
The return or replacement of the item will be made as soon as possible depending on the stock of our suppliers but in any case within a period of no more than 4 weeks from the time the acceptance of the return of the product is confirmed by e-mail as defective.
The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same way that it was used to pay for the purchase. {company} responds as a general rule of the lack of conformity that is manifested within a period of two years from delivery, excluding those products with a useful life shorter than this period.
In the event of any claim of non-conformity, it must be made to THE SELLER.
The rights recognized by current legislation remain safe.
13. Liability and disclaimer
Our liability in relation to any Product purchased on our website will be strictly limited to the purchase price of such Product.
Nothing in these Purchase Conditions excludes or limits in any way our liability:
In the event of death or personal injury caused by our negligence;
In case of fraud or fraudulent misrepresentation; or
In any matter where it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we will not accept any liability for indirect damages that occur as a secondary effect of losses or major damages, that occur in any way, and whether caused by civil unlawful (including negligence), breach of contract or others, even if they could have been foreseen, including without limitation the following:
Loss of income or sales
Loss of business
Loss of profits or loss of contracts
Loss of anticipated savings
Data loss
Loss of management time or office hours
Due to the open nature of this website, we do everything possible so that there are no errors in storage, in the transmission of digital information and in the accuracy and security of the information transmitted or obtained through this website.
To the extent possible as permitted by law, we exclude all warranties leaving safe those warranties that cannot be legitimately excluded from consumers.
The Products we sell, especially handicrafts or wood products, can often have the characteristics of the natural materials used in their manufacture. These characteristics such as variations in grain, texture, knots and color will not be considered as defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the Contract.
14. Intellectual property
You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license for its use expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.
15. Written communications
Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
16. Notifications
The notifications that you send us should preferably be sent through us. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.
It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
17. Assignment of rights and obligations
The Contract between you and us is binding both for you and for us, as well as for our respective successors, assignees and successors in title.
You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it in your favor or for you, without having obtained our prior written consent.
We may transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that you have as consumers recognized by law or will cancel, reduce or limit in any other way the express or implied guarantees that we could have granted you.
18. Events beyond our control
We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control ("Force Majeure").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include especially (without limitation) the following:
Strikes, lockouts or other industrial action.
Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of other governments.
Strike, failures or accidents of maritime or river transport, postal or any other type of transport.
It will be understood that our obligation to comply by virtue of any Contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill our obligation for the duration of such period. We will use all reasonable means to end the Force Majeure Event or to find a solution by which we can fulfill our obligations under the Contract despite the Force Majeure Event.
19. Waiver
If, during the term of a Contract, we stop insisting on strict compliance with any of the obligations assumed by virtue of it or any of these Conditions, or if we stop exercising any of the rights or resources that we are empowered to exercise or interpose by virtue of said Contract or these Conditions, such fact will not constitute a waiver of said rights or remedies nor will it exonerate you from complying with such obligations.
Waivers we make to require compliance will not constitute a waiver on our part to require subsequent compliance.
None
Our renunciation of any of these Conditions and Conditions will take effect, unless it is expressly stipulated that it is a resignation and it is communicated to you in writing in accordance with the provisions of the previous Notifications section.
20. Severability
If any of these Conditions or any provision of a Contract are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining Conditions, conditions and provisions that will continue to be valid to the extent permitted by law. law.
21. Integrity of the contract
These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the object of the Contract and supersede any other previous pact, agreement or promise agreed between you and us verbally or by written.
You and we acknowledge having agreed to enter into this Agreement without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Agreement, except as expressly stated. mentioned in these Conditions.
Neither you nor we will have recourse against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such an uncertain statement had been made fraudulently) and the only remedy available to the another party will be for breach of contract in accordance with the provisions of these Conditions.
22. Our right to modify these conditions
We have the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we must make changes to said policies, Conditions or Privacy statement.
23. Applicable law and jurisdiction
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
24. Cookies
To use our website it is necessary to use cookies. Cookies are used in order to offer you the best service at all times. If you wish, you can configure your browser to be notified on the screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please, consult the instructions and manuals of your browser to expand this information.
25. Comments and suggestions
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our email [email protected]
26. Exoneración de responsabilidad.
Por el siguiente se informa que aquellos enlaces etiquetados como Amazon y que están enlazados a la página web de amazon:
1. El precio que se muestra podría haberse incrementado desde la última vez que lo actualizó.
2. El precio aplicable será el precio efectivamente aplicable en el sitio del vendedor en el momento de la compra.
3. No resulta técnicamente posible actualizar los precios mostrados en tiempo real.
This document contains the Conditions that regulate the use of this website and the contract that binds us both - You and us - (hereinafter the "Conditions"). These Conditions establish the rights and obligations of all users (hereinafter "You" / "your" / ”User”) and those of {company}. (hereinafter "we" / "our" / "the Seller" / “{company}”) in relation to the products / services we offer through this website. We ask you to read these Conditions carefully before using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with all the Conditions, you should not do any order.
These Conditions could be modified, so you should read them before placing each order.
If you have any questions regarding the purchase conditions or the privacy policy, you can contact us by writing to the email address [email protected]. {company}. is a company with registered office at {address} and cif ESB85862662, it is the owner of the web {domain} (hereinafter, the "Portal") and makes it available to Internet users for the aforementioned purpose .
2. Use of our website
These Conditions are the only conditions applicable to the use of this website and supersede any other. These Terms are important to both you and us as they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company.
You declare that, when placing your order, you have read and accept these Conditions without reservation.
You agree that:
You can only use the website to make legally valid inquiries or orders.
You will not be able to place any speculative, false or fraudulent order. If we have reasonable grounds to believe that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
You are also obliged to provide us in a certain and correct way your email address, postal address and / or other contact information and you agree that we may use this information to contact you if necessary (see our Privacy Statement ).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
3. Order confirmation
The User must place their order through the Internet on our website, accessible 24 hours a day, 7 days a week, except in the case of an impediment.
The data communicated by the User and recorded by {company} during registration and the order constitute proof of the transactions carried out between {company} and the User. After validation of the order by the User, {company} will send you a confirmation email to notify you that the order has been placed correctly.
The User has the obligation to check the confirmation of the order and notify {company}, immediately, of any error.
4. Product availability
All product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide you with information about quality substitute products. and a value equal to or greater than that you can order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.
5. Characteristics of the products
We reserve the right to withdraw any Product from this website at any time and / or to remove or modify any material or content on it. We will not be liable to you or to any third party for removing any product from this website, removing or modifying any material or content on the website.
6. Right to cancel the purchase
In our online store you can buy products sold directly by {company} as the seller and owner of the products, and products sold and shipped by third parties. From now on, any of these entities will be identified as a Seller.
If you are contracting as a consumer, you can withdraw from the Contract at any time within the period of 14 days from the date of receipt of the products and without having to allege any cause. However, {company} will not accept returns whose written notification by the User occurs after 14 calendar days from the date of receipt of the product.
In the case of acceptance by LA VENDEDORA of the return of the item (for complying with all the validity requirements), the User will bear the direct costs of said return.
THE SELLER will not accept returns if the product is not presented in perfect condition.
All returns must be authorized by {company}. To obtain such authorization, the User must request the return of the item to {company} by means of an email addressed to [email protected] indicating the order number.
Once the User has received the return authorization, {company} will collect the products at the postal address indicated by the User and send it to THE SELLER. The transport costs derived from the return will be borne by the User.
Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. It should also include all product instructions and documents. No refund will be made if the product has been assembled, used or if it has suffered any damage, so you must be careful with the product / s while they are in your possession.
You will not have the right to withdraw from the Contract whose purpose is the supply of any personalized product.
Please treat the products with reasonable care while they are in your possession and save, if possible, the original boxes and packaging in case of return.
You will find more details about this right recognized by law, as well as the explanation on how to exercise it in clause 14 of these Conditions.
This provision does not affect the rights recognized to the consumer by current legislation.
7. Delivery
Without prejudice to what is established in Clause 5 above and unless extraordinary circumstances occur, we will try to send the order for the product (s) listed in the Shipping Confirmation before the delivery date that appears in the Shipping Confirmation, such as General rule said period will be between 2 and 3 calendar days in Spain, 3 and 8 calendar days in Europe and this period may vary for shipments outside Europe, said period will be between 10 to 15 days.
{company} will always inform the User of the expected delivery times and also, once the order is formalized, the User will be able to consult, when necessary, the status of their order in the "YOUR ACCOUNT" section or by calling our Offices.
The delay may be due to the following reasons:
Product customization
Specialized articles
Unforeseen circumstances
Remote delivery area
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note in any case that we do not deliver on Sundays.
By accepting this delivery service, you are accepting the entry into your home of the personnel in charge of making the deliveries, and we ask you to remove anything that could be damaged at the time of delivery. Except in the case that it is due to our negligence.
For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the product / s have been "delivered" at the time of signing the receipt of the same at the agreed delivery address.
8. Impossibility of delivery
If delivery is impossible for us, we will try to find a safe place to drop off the package. If we cannot find a safe place, your product (s) will be retained by the transport company. We will leave you a note explaining where your package is and how to get it sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.
Please bear in mind that the storage and new shipment of your product (s) may have an additional cost.
9. Transfer of risk and ownership
The risks of the Products will be your responsibility from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (according to the definition contained in clause 8), if this took place at a later time.
10. Price and payment method
The price of the products will be the one stipulated at all times on our website. Although we try to ensure that all prices on the page are correct, errors can occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.
For products owned by {company}, this will be the one that generates the corresponding invoice for the products purchased. For third-party products, it will be THE SELLER, which is responsible for the generation of these invoices.
Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have made your purchases, all the items you want to buy will have been added to your cart and the next step will be to process the order and make the payment. To do it:
Click the "View Cart" button at the top of the page.
Click the "Buy" button.
Fill in or check the contact information, the details of your order, the address to which you want the order to be sent and the address to which the invoice will be sent.
Enter a discount code if you have one.
Choose the shipping method for your order according to the different options that are offered to you.
Choose the way you want to pay.
In case of requesting payment by credit card, enter your credit card details. In case of using other means of payment follow instructions.
Click if you want to subscribe to our Newsletter and receive news and promotions
Click on "Checkout"
If payment by bank transfer is available, you will be provided with the account number, swift and name of the company where to make the transfer.
The bank transfer, for the total amount of the order, must be made within a maximum period of 2 days indicating:
* The order number
* Name and surname of the person who has made the purchase.
* Specifying {company} as beneficiary.
After this period of two days, the order will be canceled.
Once the bank transfer has been made, if you wish, you can send a copy of the payment receipt to: [email protected] in order to expedite the dispatch of your order.
The User may also make the payment by means of Payment with a bank card (Visa, MasterCard, American Express and others).
In the case of choosing this modality, the User may comfortably and safely make his purchases with his card through the secure payment platform Paypal or any other third party company of means of payment, secure payment VISA or MASTER. If the User uses this payment method, his order will not be validated until the payment is made in the indicated account, under the authorization of the competent payment centers. If the payment is not authorized, the User's order cannot be accepted and will be canceled for this reason.
In the event that the data of the buyer and the cardholder do not correspond, {company} reserves the right to contact the User to confirm their identity or to communicate with the bank to ensure that they do not exist. notifications of theft of the bank card.
Charges will be made to the bank card at the time the purchase details are confirmed. In the event that it has not been possible to do so for any reason, we will contact you by phone or through the email you provided in the registry to inform you of the incident.
Payments made with a bank card will not accrue additional costs.
It should be noted that the payment facility provided by {company}, has the appropriate security measures to avoid interceptions in communications. However, any data transfer over the Internet has the risk of being intercepted by violating security systems.
{company} states that it does not have access to confidential data related to the payment method used, and therefore does not store them either.
11. Value added tax
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT) except for orders made from countries outside the European Union.
12. Return policy
RETURNS IN EXERCISE OF THE RIGHT TO WITHDRAW THE PURCHASE
General policy:
The User may withdraw from his purchase at any time within the 14 calendar days following receipt of the order, without having to claim any cause for it. {company} will not accept returns of orders after said period except for just cause.
The return will be made in the same way that it was used to pay for the purchase. You will bear the cost and risk of returning the products to us, as indicated above.
The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product, will not proceed. The product may not have been assembled or used.
The right to return products that have been made according to the buyer's specifications, made to measure, expressly commissioned or clearly personalized cannot be exercised. In the event of a defective product, we will proceed to repair or replace it.
RETURNS OF DEFECTIVE PRODUCTS
In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, you must contact us immediately through our contact form providing the product data as well as the damage suffered.
You must return the product to the address that we indicate during the process of creating the return request, either our address or that of THE SELLER
THE SELLER will proceed to carefully examine the returned product and we will notify you by e-mail or by telephone within a reasonable period of time if the return or replacement of the same is appropriate (if applicable).
The return or replacement of the item will be made as soon as possible depending on the stock of our suppliers but in any case within a period of no more than 4 weeks from the time the acceptance of the return of the product is confirmed by e-mail as defective.
The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same way that it was used to pay for the purchase. {company} responds as a general rule of the lack of conformity that is manifested within a period of two years from delivery, excluding those products with a useful life shorter than this period.
In the event of any claim of non-conformity, it must be made to THE SELLER.
The rights recognized by current legislation remain safe.
13. Liability and disclaimer
Our liability in relation to any Product purchased on our website will be strictly limited to the purchase price of such Product.
Nothing in these Purchase Conditions excludes or limits in any way our liability:
In the event of death or personal injury caused by our negligence;
In case of fraud or fraudulent misrepresentation; or
In any matter where it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we will not accept any liability for indirect damages that occur as a secondary effect of losses or major damages, that occur in any way, and whether caused by civil unlawful (including negligence), breach of contract or others, even if they could have been foreseen, including without limitation the following:
Loss of income or sales
Loss of business
Loss of profits or loss of contracts
Loss of anticipated savings
Data loss
Loss of management time or office hours
Due to the open nature of this website, we do everything possible so that there are no errors in storage, in the transmission of digital information and in the accuracy and security of the information transmitted or obtained through this website.
To the extent possible as permitted by law, we exclude all warranties leaving safe those warranties that cannot be legitimately excluded from consumers.
The Products we sell, especially handicrafts or wood products, can often have the characteristics of the natural materials used in their manufacture. These characteristics such as variations in grain, texture, knots and color will not be considered as defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the Contract.
14. Intellectual property
You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license for its use expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.
15. Written communications
Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
16. Notifications
The notifications that you send us should preferably be sent through us. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.
It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
17. Assignment of rights and obligations
The Contract between you and us is binding both for you and for us, as well as for our respective successors, assignees and successors in title.
You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it in your favor or for you, without having obtained our prior written consent.
We may transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that you have as consumers recognized by law or will cancel, reduce or limit in any other way the express or implied guarantees that we could have granted you.
18. Events beyond our control
We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control ("Force Majeure").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include especially (without limitation) the following:
Strikes, lockouts or other industrial action.
Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of other governments.
Strike, failures or accidents of maritime or river transport, postal or any other type of transport.
It will be understood that our obligation to comply by virtue of any Contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill our obligation for the duration of such period. We will use all reasonable means to end the Force Majeure Event or to find a solution by which we can fulfill our obligations under the Contract despite the Force Majeure Event.
19. Waiver
If, during the term of a Contract, we stop insisting on strict compliance with any of the obligations assumed by virtue of it or any of these Conditions, or if we stop exercising any of the rights or resources that we are empowered to exercise or interpose by virtue of said Contract or these Conditions, such fact will not constitute a waiver of said rights or remedies nor will it exonerate you from complying with such obligations.
Waivers we make to require compliance will not constitute a waiver on our part to require subsequent compliance.
None
Our renunciation of any of these Conditions and Conditions will take effect, unless it is expressly stipulated that it is a resignation and it is communicated to you in writing in accordance with the provisions of the previous Notifications section.
20. Severability
If any of these Conditions or any provision of a Contract are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining Conditions, conditions and provisions that will continue to be valid to the extent permitted by law. law.
21. Integrity of the contract
These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the object of the Contract and supersede any other previous pact, agreement or promise agreed between you and us verbally or by written.
You and we acknowledge having agreed to enter into this Agreement without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Agreement, except as expressly stated. mentioned in these Conditions.
Neither you nor we will have recourse against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such an uncertain statement had been made fraudulently) and the only remedy available to the another party will be for breach of contract in accordance with the provisions of these Conditions.
22. Our right to modify these conditions
We have the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we must make changes to said policies, Conditions or Privacy statement.
23. Applicable law and jurisdiction
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
24. Cookies
To use our website it is necessary to use cookies. Cookies are used in order to offer you the best service at all times. If you wish, you can configure your browser to be notified on the screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please, consult the instructions and manuals of your browser to expand this information.
25. Comments and suggestions
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our email [email protected]
26. Exoneración de responsabilidad.
Por el siguiente se informa que aquellos enlaces etiquetados como Amazon y que están enlazados a la página web de amazon:
1. El precio que se muestra podría haberse incrementado desde la última vez que lo actualizó.
2. El precio aplicable será el precio efectivamente aplicable en el sitio del vendedor en el momento de la compra.
3. No resulta técnicamente posible actualizar los precios mostrados en tiempo real.
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